Troubleshooting

Sign Up

Error

Possible Causes

When you use the sign-up page to create an Einstein Platform account, the page returns this error: An error occurred while serving your request. Email already registered

You already have an Einstein Platform account with the email address you used to sign up. The email address associated with your account is the email address in your Salesforce org, not your Salesforce user name.

When you use the sign-up page to create an Einstein Platform account, the page returns this error: An error occurred while serving your request.
It looks like this org doesn't allow access to the Einstein.ai connected app.

The org you used to sign up has login restrictions. See the options below.

When you sign up for an Einstein Platform Services account using your Salesforce org, you may see this error message:

521521

If you check the Login History by going to Setup > Identity > Login History, you see a login by Einstein Platform. This error occurs because the org you used to sign up has IP login restrictions.

Temporarily Allow Access for IP Addresses

If your org has enabled IP login restrictions, you can temporarily allow access to these IP addresses, sign up for an account, and then remove the access after you sign up.

  • 18.211.59.29
  • 34.232.225.140
  • 52.73.123.245
  • 54.154.22.108
  • 63.34.83.161
  • 108.128.159.199

See Restrict Where and When Users Can Log In to Salesforce.

Datasets

Error

Possible Causes

In Apex, when you call the API to create a dataset from a .zip file and you pass in a URL to the file location, you receive a status code of 400 and the error Failed to download the dataset from the public URL.

The .zip file URL isn't referenced using https. When creating a dataset from a .zip file in Apex, be sure that the URL is referenced using the https protocol and not http.

Training

Error

Possible Causes

When you call the train API, the response contains a failureMsg value of System error, training failed to complete.

The dataset you're training contains images that are larger than 2,000 pixels high by 2,000 pixels wide. Reduce the image pixel size, recreate the dataset, and try training it again.